Incident Management Software: The Basics

An incident management system is a simple and effective way for anyone in a business to report an incident as soon as it happens. This provides the necessary documentation of risks, so they can not only be managed when they occur but also reduce any further health and safety issues.

Some of the common health and safety risks that organisations encounter

  • First aid incidents
  • Natural disasters such as floods
  • Hazardous material incidences
  • Vehicle accidents
  • Quality control issues

Incident management software helps an organisation to manage all situations and protect the health and safety of their employees.

The Features Of An Incident Reporting System 

Available At All Times, On Any Device

Most incident management software can now be deployed on intranet, desktops and mobile devices so that any staff member can report an incident as soon as it happens. This ensures that risks are managed efficiently, further risk is reduced, and all details are captured.

Corrective And Preventative Action Plans

A leading incident management system will cover both plans so that a staff member can enable a corrective plan and identify the most hazardous areas of the organisation to raise awareness and reduce risk.

Contractor Management

This is an important element of good incident management software. Companies associated with mining, gas or construction can encounter many short-term and long-term contractors.

An incident management system should have centralised processes and simple features that make it easy to understand. This will ensure that contractors uphold the safety standards that have been set by the organisation.

Tools To Analyse Incidents

The software provides risk identification, registration and analytic tools to identify the underlying cause of an incident. This incident reporting software allows companies to identify the people, processes and assets that are most at risk and plan in accordance.


The Benefits Of Incident Management Systems

Increased Productivity

When you reduce risk within your organisation you will experience increased productivity. This is down to:

  • Less staff absences due to illness or injury.
  • Employees are equipped with the necessary gears such as overall, gloves, and safety boots, to perform their job safely.
  • Improved employee morale as they have the feeling that the organisation cares for their safety needs.

Build A Culture Of Transparency And Trust

All organisations should operate with a policy of ensuring that all individuals in the firm trust one another.

Workers in the firm feel that you value and trust them when you:

  • train them on how to deal with disaster within the organisation
  • show that their safety is a priority and have quality processes in place to safeguard them
  • provide corrective and preventative plans that help guide them.

Encourage Compliance With Regulations

The government dictates compliance regulations that every organisation must adhere to for employee safety. The problem is that these regulations keep on changing.

Incident management software will help you to keep track of the changes in the compliance requirements so that you don’t find yourself on the wrong side of the law. It will:

  • Collect information to forecast hazards.
  • Track changes in legislation and implement the necessary policies to help the organisation formulate up-to-date structures.
  • Assist in understanding the regulatory requirements of an industry, informing policy creation and implementation strategies.

Incident management software will not only help you manage hazards and reduce risk but also foster an environment of employee trust. It is an essential tool for conducting safe business.


For quality incident management software, contact Elumina today.